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  • Posting Date: 01/17/2025
    Reducing Unprocessable Claims

    When claims are submitted with invalid, incomplete or incorrect information, our claims processing system will detect these errors and will reject claims as unprocessable. Our goal is to assist our providers in submitting claims correctly the [...]

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  • Posting Date: 01/17/2025
    Reducing Unprocessable Claims

    When claims are submitted with invalid, incomplete or incorrect information, our claims processing system will detect these errors and will reject claims as unprocessable. Our goal is to assist our providers in submitting claims correctly the [...]

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  • Posting Date: 01/17/2025
    Provider Enrollment: Completing the CMS-855I Paper Application

    During this webinar, we’ll provide an understanding of how to complete the CMS-855I provider enrollment paper application for a group member, sole proprietor or sole owner and we’ll also focus on reassigning Medicare benefits.

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  • Posting Date: 01/17/2025
    Provider Enrollment Revalidation Overview

    During this webinar, learn about important changes in the revalidation process, how to determine Medicare enrollment revalidation due date and information to avoid disruption in Medicare billing.

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  • Posting Date: 01/17/2025
    Home Health Billing Part One: The Notice of Admission

    Provider Outreach and Education is hosting a two-part home health billing series. Part one will focus on what you need to know before billing, verifying eligibility, and the required fields to properly submit the Notice of Admission (NOA). This [...]

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  • Posting Date: 01/17/2025
    Letters Regarding Deactivation of Enrollment Due to Infrequent Billing - Correction of Fax Number

    Letters Regarding Deactivation of Enrollment Due to Infrequent Billing - Correction of Fax Number If you received a letter from National Government Services dated 1/10/2025 regarding a deactivation of your enrollment due to infrequent billing, [...]

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  • Posting Date: 01/17/2025
    Home Health Billing Part Two: The Period of Care Claim

    Part two of this home health billing series focuses on the period of care claim, how reimbursement is determined under the Patient-Driven Groupings Model and review of the key billing requirements for claim billing. This session is a great [...]

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  • Posting Date: 01/21/2025
    2024 Calendar Year 1099 Form Information

    2024 Calendar Year 1099 Form Information National Government Services will mail all 1099 Forms for calendar year 2024 no later than 1/31/2025. Medicare providers and beneficiaries, who are serviced by NGS regardless of their location, will [...]

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  • Posting Date: 01/02/2025
    Improving Customer Experience

    Improving Customer Experience We are committed to improving your experience. Please watch this two-minute video that explains how each day we review comments from providers who submit surveys to let us know what is working well and how we can [...]

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  • Posting Date: 01/17/2025
    Prior Authorization for Certain Hospital Outpatient Department Services – Facet Joint Interventions

    In this webinar, the Prior Authorization team will provide information about one of the eight hospital Outpatient Department services (OPD), Facet Joint Interventions (FJI). This webinar will address the medical necessity and general [...]

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  • Posting Date: 01/17/2025
    PECOS: View and Manage Reassignments through Group Enrollment

    During this webinar, we’ll provide an understanding of how to view and manage reassignments through the group enrollment in Provider Enrollment, Chain and Ownership System (PECOS), including to add or terminate reassignments. Individual [...]

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  • Posting Date: 01/17/2025
    Getting Access to PECOS

    During this webinar, we’ll discuss how to obtain access to the Internet-based Provider Enrollment Chain & Ownership System (PECOS) and gain connection to provider enrollment record as well as understand other Centers for Mediacre & Medicaid [...]

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  • Posting Date: 01/17/2025
    Provider Enrollment: Completing the CMS-855A Paper Application

    During this webinar, we’ll provide an understanding of how to complete the CMS-855A provider enrollment paper application.

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  • Posting Date: 01/22/2025
    Connecticut ASC Fee Schedule Listing

    Connecticut ASC Fee Schedule Listing  CMS is using CBSA planning areas/numbers instead of counties for fee schedule listings for ASCs in the state of Connecticut.  CBSAs refer collectively to metropolitan statistical areas and [...]

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  • Posting Date: 04/24/2018
    Fee Schedule Assistance

    Fee Schedule Assistance Connecticut Illinois Locality/Area and County Information Maine, Massachusetts, New Hampshire, Rhode Island, Vermont Locality/Area and County Information New York Locality/Area and County Information Locate and [...]

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  • Posting Date: 01/21/2025
    The National Correct Coding Initiative and Medically Unlikely Edits for Part B Providers

    This webinar will assist Part B providers with navigating tables for the National Correct Coding Initiative and the medically unlikely edits. We'll also review proper modifiers to use to avoid denials. There will be time for your questions [...]

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  • Posting Date: 01/27/2022
    Observation Services

    Observation Services Please define guidelines for providers billing observation services. Answer: Observation services are ordered, performed and billed by the practitioner (or group), who is responsible for the patient’s care during the [...]

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  • Posting Date: 01/22/2025
    Medicare Secondary Payer: Preparing and Submitting Claims – Part 1

    Join us for Part 1 of a two-part webinar. In Part 1, we will review Medicare Secondary Payer (MSP) claim coding and how to prepare/submit an MSP claim. This includes a review of the claim entry pages in the Fiscal Intermediary Standard System [...]

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  • Posting Date: 01/27/2022
    Global Period Services

    Global Period Services How do global period rules apply to critical care services Answer: Global surgery rules apply to the primary surgeon who performed and billed the surgical service that established the global period. When the primary [...]

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  • Posting Date: 11/03/2022
    Split/Shared and Incident To Services

    Split/Shared and Incident To Services Please define the substantive portion of a split (or shared) visit in 2024? Answer: The following factors apply in determining the substantive portion of a split (or shared) visit:   Total [...]

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  • Posting Date: 01/28/2022
    Behavioral/Mental Health Services

    Behavioral/Mental Health Services Please explain the parameters for mental health services delivered via telehealth to a beneficiary who is at home. Answer: As of 1/1/2025, CMS has permanently extended permission for behavioral and mental [...]

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  • Posting Date: 10/10/2024
    Complex and Chronic Care - HCPCS Code G2211

    Complex and Chronic Care - HCPCS Code G2211 Please define appropriate usage and billing for HCPCS code G2211. Answer: CPT G2211 is an approved add-on code representing complex and/or continuous management in the office and outpatient [...]

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  • Posting Date: 01/27/2022
    Advanced Care Planning

    Advanced Care Planning Please define documentation requirements when billing advanced care planning (CPT 99497 and 99498). Answer: ACP codes may be used with or without a base E/M code on the same date of service, based on whether a [...]

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  • Posting Date: 01/27/2022
    Chronic Care Management

    Chronic Care Management The guidelines state moderate or high complex MDM. Do the E/M guidelines apply here? Answer: Yes, the E/M guidelines for MDM are applicable, since chronic care management (CPT 99490) is included within the E/M [...]

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  • Posting Date: 03/18/2022
    Consultations

    Consultations Does CMS permit payment for consultative E/M services? Answer: CMS permits payment for medically necessary consultative E/M services. The specific E/M codes previously used to represent consultative services were [...]

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  • Posting Date: 01/28/2022
    Critical Care Services

    Critical Care Services Please define the time requirement for billing CPT code 99292. Answer: Whether critical care is performed by a single provider or on a split (or shared) basis, the time requirement for CPT code 99292 remains the [...]

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  • Posting Date: 01/27/2022
    Documentation

    Documentation What are the basic documentation requirements for a service submitted to Medicare for payment? Answer: For all services submitted to Medicare, the medical record (whether electronic or paper) must clearly define the provider [...]

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  • Posting Date: 05/11/2022
    Emergency Department

    Emergency Department When a consultant has seen a patient in the ED and billed an ED code, how are subsequent services billed when the patient is then admitted to inpatient status? Answer: The ED consult (billed with an ED code [...]

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  • Posting Date: 01/27/2022
    Examination

    As of 1/1/2023, CMS has eliminated prior specifications for the scope of examination and associated documentation in the outpatient office and hospital settings. The provider is expected to perform and document a medically necessary and [...]

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  • Posting Date: 01/28/2022
    Fee-For-Time Compensation Arrangements

    Fee-For-Time Compensation Arrangements Can a physician return to work in his or her practice for a short period of time to reset the 60-day clock requirement for the fee-for-time compensation arrangement provider? Answer: In order for the [...]

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  • Posting Date: 01/27/2022
    History

    As of 1/1/2023, CMS has eliminated prior specifications for documentation of a patient’s history for services provided in both the outpatient office and hospital setting, including the emergency department. The provider is expected to obtain [...]

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  • Posting Date: 02/21/2020
    IPPE and AWV Services

    IPPE and AWV Providers are reminded that the IPPE and AWV are Medicare-covered services within their own benefit category. As such, they are not subject to standard “incident to” billing guidelines and must be billed by the performing [...]

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  • Posting Date: 04/29/2021
    Medical Decision Making

    Medical Decision Making In a split/shared service, when a medical record includes a plan of care developed by the physician, based on a history and/or examination performed by the NPP and a personal review of diagnostic findings, [...]

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  • Posting Date: 01/27/2022
    New vs. Established Patients

    New vs. Established Patients How does CMS define a patient as “new” versus “established”? Answer: In 2023, the definition of a “new” patient differs based on whether the patient is being treated in an office or an observation/ inpatient [...]

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  • Posting Date: 10/26/2022
    Nonphysician Practitioner Services

    Nonphysician Practitioner Services In addition to the frequently asked questions below, please view NGS’ Nonphysician Practitioners-Reducing Costly Appeals; Increase Provider Revenue article for related information. Is it permissible for [...]

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  • Posting Date: 01/28/2022
    Preoperative Clearance

    Preoperative Clearance What requirements must be met for a preoperative clearance visit to be considered medically necessary and billable? Answer: CMS does not set requirements for medical clearance; these are established by individual [...]

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  • Posting Date: 01/28/2022
    Provider Specialty

    Provider Specialty Should each MD in the same practice bill with two different taxonomy codes based on whether functioning as a cardiologist or electrophysiologist? Answer: Yes, providers should be billing with their taxonomy codes. The [...]

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  • Posting Date: 12/18/2018
    Scribes

    Scribes When a physician or NPP performs a service that is documented by a scribe, what are the documentation requirements? Answer: As per CMS IOM Publication 100-08, Medicare Program Integrity Manual, Chapter 3, Section 3.3.2.4: “CMS [...]

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  • Posting Date: 08/29/2017
    Separately Identifiable Service

    Separately Identifiable Service Please define the appropriate use of modifier 57 to identify a separately payable E/M with an initial decision for surgery. Answer: Modifier 57 is added to an E/M service that resulted in an initial [...]

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  • Posting Date: 01/04/2023
    Skilled Nursing Facility Services

    Skilled Nursing Facility Services Please define rules for initial and subsequent SNF services, when the same provider has treated the patient at another site on the same date of service. Answer: This depends on the site of the prior [...]

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