MEDICAL REVIEW: How can I use NGSConnex to respond to Medical Review additional documentation requests?
When your ADR letter is from our Medical Review Department, you may use our web portal, NGSConnex, to return your documentation; this is done electronically.
If you receive a Medical Review ADR for a claim that you have submitted to National Government Services it is important that you:
- Respond in a timely manner.
- Include all records necessary to support the services for the dates requested.
- NGSConnex will accept documentation in .doc, .xls, pdf, jpg or .txt format.
- Video or audio files are not accepted.
- There are no limits on the number of attachments you may include with your response.
- It is recommended that you limit the size of the attachment to 25 MB.
- NGSConnex will accept documentation in .doc, .xls, pdf, jpg or .txt format.
Refer to Respond to ADR for complete instructions.