Provider Contact Center – Make the Most of Your Call

Effective 5/1/2025, the Provider Contact Center (PCC) will service one PTAN/NPI combination per call. Before calling the PCC, make the most of your call by ensuring you have all authentication details ready: PTAN, NPI, last 5-digits of the Tax ID, as well as the beneficiary information from the relevant claim you are questioning including Beneficiary Last Name, First Initial, and DOS.

We recommend using NGSConnex, our complimentary and secure self-service portal, to check beneficiary eligibility, claim status, and more. To enroll, visit: NGSConnex User Guide.

Posted 4/1/2025