National Government Services Will Send Email Updates from a New Email Address Beginning 8/7/2024

Starting 8/7/2024, National Government Services will send email updates to you from a new email address, noreply@noreply.ngsmedicare.com instead of the current email address, donotreply@email.ngsmedicare.com. Organizations and internet service providers sometimes block emails that you’re expecting and/or places them into a spam folder. To prevent this from happening and ensure you continue to receive our email updates, we recommend you whitelist/add our new email address as a safe sender. Additionally, if you have any mailbox rules or filters for the emails coming from donotreply@email.ngsmedicare.com, you’ll also want to revise your email settings to accommodate the new email address, noreply@noreply.ngsmedicare.com.
 

How to Add a Safe Sender/Whitelist an Email Address or Domain

 For Classic Microsoft Outlook on a Desktop or Laptop Computer

• Click on Settings and then View all Outlook Settings.
• Go to Junk email and then choose Safe Senders and Domains or Safe Mailing Lists to select the domain or email you want to add
• Enter the domain name or individual email addresses you want to add. To receive emails from NGSMedicare, enter @NGSMedicare.com.

For Microsoft Outlook 365

• Open Outlook 365 and click on the gear icon in the top right corner
• Select View all Outlook settings at the bottom of the dropdown menu
• Click on Junk email in the left-hand menu
• Under the Safe senders and domains section, click on Add
• Enter the email address you want to whitelist and click Enter
• Click Save at the bottom of the page

For the Microsoft Outlook Mobile App

• Open the Outlook mobile app
• Click on the message you want to whitelist
• Click on the three dots in the right corner
• Click Move to focused inbox
• A pop-up screen will appear; when it does, click Move this and all future messages.

For Google Mail (Gmail) on a Desktop or Laptop Computer

• Click on the settings button (the gear icon in the top-right corner) and click on See all settings
• Click on the tab at the top labeled Filters and Blocked Addresses 
• Select Create a new filter and enter emails or domains you want to whitelist.
• If you use stars or labels you can add them to mark them as important; mark Never send to spam and then then click Create filter to approve the filter

For the Gmail Mobile App

• Open Gmail on your cell phone
• Navigate to the spam or junk folder and click on edit which is usually at the top
• Click on any messages that aren’t spam
• Select either the mark or move function and move to inbox.

We value our communication with you and want to ensure a smooth transition to our new email address.

Thank you for your attention to this matter.

Posted 7/25/2024