Urgent: Starting Today 11/18/2024, Beneficiary Eligibility Information Not Offered on the IVR
As we’ve communicated, starting today, 11/18/2024, you won’t have access to beneficiary eligibility information on the IVR. This includes all beneficiary eligibility information that was obtained under Option 1, Eligibility. The IVR will continue to offer the other non-eligibility transactions.
Our Customer Service Representatives aren’t permitted to share eligibility information because it’s available through NGSConnex. If you need help, we encourage you to join us on webinars to understand how to look up beneficiary eligibility in NGSConnex. There will be time allotted after the overview to answer your questions. You may register below, or via our Events page.
The webinars listed below are held in eastern time.
NGSConnex: Overview, Access, Navigation and Eligibility Look Up
| Date | Time | Link to Register |
|---|---|---|
| Monday, 11/18/2024 | 11:00 a.m.-12:30 p.m. | Register |
| Wednesday, 11/20/2024 | 9:30-11:00 a.m. | Register |
| Tuesday, 11/26/2024 | 10:00-11:30 a.m. | Register |
| Monday, 12/2/2024 | 11:00 a.m.-12:30 p.m. | Register |
Use the instructions in the Registration section of the applicable NGSConnex User Guide below to start the registration process:
- NGSConnex User Guide for Part A, HH+H and FQHC providers
- NGSConnex User Guide for Part B providers
Posted 11/18/2024