Medicare Advantage Information For Part A and Part B Not Offered on the IVR Beginning 3/14/2025

Effective the evening of 3/14/2025, the Medicare IVR system will no longer provide information regarding the Medicare Advantage: 

• plan name of the administering insurance company name,
• contract number,
• plan name, number and 
• option code description.

You can use our free, secure internet portal, NGSConnex to obtain detailed information regarding your Medicare patients who may be enrolled in a Medicare Advantage Plan. If you’re not enrolled in NGSConnex, use the instructions in the Registration section of the applicable NGSConnex User Guide below to start the enrollment process: 

• NGSConnex User Guide for Part A, HH+H and FQHC providers
• NGSConnex User Guide for Part B providers

Please note, our Provider Contact Center Representatives aren’t permitted to share eligibility information that can be obtained through self-service. 

Posted 2/10/2025