January 2024 Release "Dark Days" for the Common Working File Hosts

For the upcoming January 2024 Release:

For Production, CWF will be observing the Gray Day on Thursday, 12/28/2023 and Dark Days starting Friday, 12/29/2023 through Sunday, 12/31/2023 to accommodate the anticipated duration of this activity and to ensure the completion of weekly/monthly/quarterly processing and the installation of the January 2024 Release. Monday, January 1st is New Year’s Day.

These dark days will limit access to information provided by the interactive voice response (IVR) system and to our self-service portal, NGSConnex. Providers may experience limited or no access to claims, eligibility, claim overlap, patient status, check inquiry, reopening/redetermination status, offset information and financial claim information.

Posted 11/20/2023