Don’t Wait Until 11/18/2024 To Use NGSConnex for Beneficiary Eligibility Information 

As we’ve communicated, beginning 11/18/2024, Beneficiary Eligibility information will not be offered on the IVR. This includes all beneficiary eligibility information that was obtained under Option 1, Eligibility.

If you’re using the IVR for eligibility today, don’t wait until 11/18/2024 to learn NGSConnex. As a registered NGSConnex user, you’ll have instant online access to invaluable detailed Medicare information and the ability to perform secure Medicare transactions without tying up your phone line.   

Use the instructions in the Registration section of the applicable NGSConnex User Guide below to start the registration process: 

• NGSConnex User Guide for Part A, HH+H and FQHC providers
• NGSConnex User Guide for Part B providers

As a reminder, our CSRs aren’t permitted to share eligibility information because it’s available through NGSConnex. We’ve scheduled webinars that will provide an overview of NGSConnex, including how to register, navigate and look up beneficiary eligibility within the portal. There will be time allotted after the overview to answer your questions. You may register below, or via our Events page.

The webinars below are held in eastern time.

NGSConnex: Overview, Access, Navigation and Eligibility Look Up

Revised 10/29/2024