Two Weeks to Prepare to use NGSConnex for Beneficiary Eligibility Information

As we’ve communicated, beginning 11/18/2024, Beneficiary Eligibility information will not be offered on the IVR. This includes all beneficiary eligibility information that was obtained under Option 1, Eligibility. The IVR will continue to offer the other non-eligibility transactions.

If you’re using the IVR for eligibility today, you have two weeks left to begin using NGSConnex. Once you’re registered, you’ll have the benefit of obtaining detailed Medicare information and performing secure Medicare transactions. Some of the advantages of NGSConnex include:

• It’s faster and easier to look up information for more than one beneficiary.
• You can download, print and/or save information for your records.
• You’re not tying up your phone lines.
• The MBI lookup tool is available.

We’ve scheduled webinars that will provide an overview of NGSConnex, including how to register, navigate and look up beneficiary eligibility within the portal. There will be time allotted after the overview to answer your questions. You may register below, or via our Events page.

The webinars below are held in eastern time.

NGSConnex: Overview, Access, Navigation and Eligibility Look Up

Use the instructions in the Registration section of the applicable NGSConnex User Guide below to start the registration process:

• NGSConnex User Guide for Part A, HHH and FQHC providers
• NGSConnex User Guide for Part B providers

As a reminder, our Customer Service Representatives aren’t permitted to share eligibility information because it’s available through NGSConnex.

Posted 11/4/2024