11/12/2024 J6/JK Home Health POE Advisory Group Meeting
Meeting Minutes
Meeting Time: 1:00 p.m. ET
Member Attendees: Maria Abreu-Costa, Carla Alexander, Mildred Anderson, Donna Beaudin, Kim Bischel, Cate Brand, Margret Carandang, Dean Chalios, Pat Conole, Vicki Cordi, Elaine Flores, Laura Haynes, LeighAnn Howard, Shelly King, Editha Mallari, Gunjan Manchanda, Anne-Mary Marsh, Mindy Martinez, JuliAnna Meyer, Jill Nance, Jennifer Newberry, Nicholas Oliver, Masha Rudakov, Mary Jane Ruppert, Lisa Schweitzer, Beth Slepian, Jennifer Stark, Katie Wehri, Patricia Whitman, Tracy Wodatch
National Government Services Associates: Melissa Avery, Jessica Bewley-Smith, Emily Fox-Squairs, Christa Shipman
Agenda
- Welcome
- Website/NGSConnex Updates
- Completed and Upcoming Education/Advisory Recommendations from 6/11/24
- Education Review/Discussion
- Updates/Reminders
I. Welcome
Christa Shipman, NGS
Christa welcomed everyone to the meeting and reviewed some reminders for the virtual meeting. She also introduced Melissa Avery as HH+H POE’s new team member. Melissa comes to POE from the PCC and is an amazing addition to the team! Christa and Jessica are looking forward to working with Melissa and know the providers will be excited to benefit from her knowledge and perspective.
As a reminder, the purpose of the POE AG is to help us develop education and provide feedback from the provider perspective to enhance our educational offerings. The POE AG information is housed on our website, including the Mission and Charter, Meeting Schedules, and Meeting Minutes. Christa reviewed the agenda and began with website updates.
II. Website/NGSConnex Updates
Christa Shipman, NGS
There weren’t any new website enhancements since our last meeting; the only update was in regards to a recent News article about beneficiary eligibility on the IVR – Beneficiary Eligibility Information Not Offered on the IVR.
Christa reminded everyone that any suggestions for updates/enhancements to the website can be sent via the Feedback button on our website. If anyone has ideas for enhancements or improvements to NGSConnex, please share with us (NGSHHHPOE@elevancehealth.com) and we will share with the NGSConnex team.
III. Completed and Upcoming Education/Advisory Recommendations from 6/11/24
Christa Shipman, NGS
Christa reviewed the education sessions completed since the last POE AG meeting, including the 2024 MAC Collaborative Summit. The Summit was a busy and education-filled week and a huge success! We don’t have all the details for the 2025 Summit, but will share once everything is finalized. Christa also reviewed the podcast episodes that have been released so far. As a reminder, the links to the HHH Podcasts on Apple and Spotify are under ‘Apps’ on our website. We also still have YouTube videos, including the complete Home Health Billing series, HHH Educational Videos, and the HHH On-Demand Videos playlist which includes the HHH webinars conducted each month. Christa also reviewed the recommendations members offered during our last meeting and the updates on those suggestions.
IV. Education Review/Discussion
All
The rest of the meeting focused on feedback regarding what the 2025 POE education should include to assist home health agencies with documentation and billing. The following topics were discussed:
- Send an email update reminding providers about the appeals process and include links to the information on our website regarding all levels of appeal
- Continue with the Coffee Break sessions
- A podcast with MR or an article that explains why providers are being chosen for TPE – and if providers are doing well under TPE, why do they keep getting chosen for different topics
- Create an article or job aid explaining outliers – what they are and how they are identified
- Create an email update to help providers with new MBIs – point to the article posted on the website and include contact information for OASIS coordinators
- Add 37253 to the top errors or post an article explaining how to correct this reason code
- New biller/new provider training
- Send email updates quarterly addressing new providers with resources for new staff – also provide quarterly webinars for new providers/new staff
V. Updates/Reminders
All
Remember to sign up for our Email Updates for MAC updates and other important announcements from NGS. The link to sign up on our website is at the top of the page once signed into the HHH portal:
As always, you are welcome and encouraged to send any ideas or topics for education to us at NGSHHHPOE@eleveancehealth.com.
We do not have the dates for our 2025 meetings; however, the schedule will be sent to all once it’s finalized.
Meeting adjourned.
Posted 12/12/2024