One Week Until Beneficiary Eligibility Information Leaves the IVR
As we’ve communicated, beginning 11/18/2024, beneficiary eligibility information will not be offered on the IVR. This includes all beneficiary eligibility information that was obtained under Option 1, Eligibility. The IVR will continue to offer the other non-eligibility transactions.
If you’re still using the IVR for eligibility, you only have one week to transition your process for obtaining eligibility to NGSConnex. If you’re not currently an NGSConnex user, register today so you can continue to obtain beneficiary eligibility information without interruption to you or your facility/practice.
We encourage new and existing users to join us on webinars to learn all you need to know about looking up beneficiary eligibility in NGSConnex. There will be time allotted after the overview to answer your questions. You may register below or via our Events page.
The webinars listed below are held in eastern time.
NGSConnex: Overview, Access, Navigation and Eligibility Look Up
| Date | Time | Link to Register |
|---|---|---|
| Monday, 11/11/2024 | 9:00-10:30 a.m. | Register |
| Thursday, 11/14/2024 | 2:00-3:30 p.m. | Register |
| Monday, 11/18/2024 | 11:00 a.m.-12:30 p.m. | Register |
| Wednesday, 11/20/2024 | 9:30-11:00 a.m. | Register |
| Tuesday, 11/26/2024 | 10:00-11:30 a.m. | Register |
| Monday, 12/2/2024 | 11:00 a.m.-12:30 p.m. | Register |
Use the instructions in the Registration section of the applicable NGSConnex User Guide below to start the registration process:
- NGSConnex User Guide for Part A, HH+H and FQHC providers
- NGSConnex User Guide for Part B providers
As a reminder, our Customer Service Representatives aren’t permitted to share eligibility information because it’s available through NGSConnex.
Posted 11/11/2024