January 2020 Release "Dark Days" for the Common Working File Hosts

For the upcoming January 2020 Release:

• New Year’s Day holiday – observed Wednesday, January 1st – No cycles (onlines available).
• CWF will be observing dark days starting Friday, January 3rd through Sunday, January 5th to accommodate the anticipated duration of this activity and to ensure the completion of weekly/monthly/quarterly processing and the installation of the January 2020 Release.

These dark days will limit access to information provided by the IVR system and to our self-service portal, NGSConnex. Providers may experience limited or no access to claims, eligibility, claim overlap, patient status, check inquiry, reopening/redetermination status, offset information and financial claim information.

Posted 12/12/2019