Reason Code: 38032

Error Description:

The claim is a duplicate of a previously processed outpatient claim, where the dates of service are the same and at least one revenue code and one diagnosis code matches the original claim.

Avoiding/Correcting This Error

• If duplicate claim was submitted in error, no additional provider action is necessary. If it is determined that the claim was due to additional charges for a patient for a specific date of service, wait for the original claim to finalize and adjust (TOB XX7) the originally-processed claim.
• Prior to submitting a claim, ensure you have received the charges from all departments so you can submit one claim with all of the services rendered. Utilize the IVR system, NGSConnex or FISS to determine whether a claim has already been submitted for this date of service.