April 2020 Release "Dark Days" for the Common Working File Hosts

For the upcoming April 2020 Release:

• For Production, CWF will be observing dark days starting Friday, 4/3/2020 through Sunday, 4/5/2020 to accommodate the anticipated duration of this activity and to ensure the completion of weekly/monthly/quarterly processing and the installation of the April 2020 Release.

These dark days will limit access to information provided by the IVR system and to our self-service portal, NGSConnex. Providers may experience limited or no access to claims, eligibility, claim overlap, patient status, check inquiry, reopening/redetermination status, offset information and financial claim information.

Posted 2/20/2020