Helpful Resources

CERT Denial Finder
CERT Task Force
CMS CERT Compliance

Options for submitting medical records to CERT

Include barcode coversheet with all submissions.

Option to submit Electronic using esMD:
More information on esMD can be found at www.cms.gov, be sure to route medical records to the CERT Contractor at:

804-261-8100

Option to Mail:
CERT Documentation Center
Attn: CID
8701 Park Central Drive, Suite 400-A
Richmond, VA 23227

Providers mailing documentation via CD should send the password toCERTmail@empower.ai; use the CID number in the subject line of your email (no PHI).

Option to email:
Email documentation in an encrypted emailed to CERT atCERTmail@empower.ai. Password should be submitted in separate email, use the CID number in the subject line of your emails (no PHI).

Questions about medical record submissions

CERT Customer Service:
443-663-2699
Toll Free: 888-779-7477
CERTprovider@empower.ai

Questions about CERT reviews
NGS Provider Contact Center
Select “Contact Us” for phone number per state and jurisdiction