Protected Health Information and Personally Identifiable Information Email Guidelines

The following information is considered PHI and PII. Note: These lists are not all-inclusive. If additional information is required to research an inquiry, National Government Services will contact the provider/supplier.

The following are examples of identity data information that cannot be sent in an email to National Government Services:

Identity data
Beneficiary name
Beneficiary HICN
Beneficiary SSN
Beneficiary date of birth
Beneficiary address (street, city, county, state and/or ZIP code)
Beneficiary telephone Number
Provider SSN/TIN/EIN

The following list contains examples of claim information that may be submitted, but the email cannot contain identity data as listed above.

Total claim charges
Claim payment amount
Ineligible payment amount/reason
Date of service
Revenue code/description
Units/types of service
Place of service
Bill type
Discharge date
HCPCS code/description/rate
CPT code/description
Diagnosis code/description
Procedure code (ICD-9)/description
Discharge status
ICN of claim
Provider name
Provider Medicare number
Provider NPI
Provider address (street, city, county, state and/or ZIP Code)