Important Information on How to Resolve NGSConnex Account Suspensions

If you are an NGSConnex user and not the LSO for your provider organization and your NGSConnex account has been suspended for one of the following reasons, you must contact your LSO for assistance.

• If you have not logged in to your account for 30 days or more.
• If you attempted to change your password and entered the answer to your challenge question incorrectly three times in a row.

Effective 8/23/2021 , we will no longer be able to assist you if you call or email us to unlock/unsuspend your account if you are registered as a standard account user. We will refer you to your LSO for your provider organization for assistance. If you do not know who the LSO is for your provider organization you can use the new “Who is my LSO” self-service tool to obtain this information. We will send an email to you with your LSO information when requested from the tool. All provider organizations who use NGSConnex are required to have at least one registered active LSO on file to assist in managing their users access, however, we highly recommend you have at least two active LSOs on file.

If you are the only LSO for your provider organization and your NGSConnex account has been suspended you may contact us for assistance. However, we highly recommend that you use the following tips to prevent having your account suspended.

• Add a reminder to your calendar to login to NGSConnex at least once every 30 days.
• Select a Challenge Question and enter an answer you can easily remember.

Posted 8/9/2021