EDI: What information do I need to have available when calling for Electronic Data Interchange (EDI) assistance?
Please have the following information available prior to calling about an EDI-related issue so we may assist you:
- PTAN, also known as a provider number, or your NPI
- Company name
- Contact name
- Telephone number
- City and state
- Submitter ID
- Claim File Name or ID
- Error Message