January 2021 Release "Dark Days" for the Common Working File Hosts

For the upcoming January 2021 Release:

For Production, Common Working File (CWF) will be observing the Gray Day on Wednesday, 12/30/2020, and Dark Days starting Thursday, 12/31/2020 through Sunday, 1/3/2021 (which includes the New Year’s Day holiday on Friday, 1/1/2021) to accommodate the anticipated duration of this activity and to ensure the completion of weekly/monthly/quarterly processing and the installation of the January 2021 Release.

These dark days will limit access to information provided by the IVR system and to our self-service portal, NGSConnex. Providers may experience limited or no access to claims, eligibility, claim overlap, patient status, check inquiry, reopening/redetermination status, offset information and financial claim information.

Posted 12/7/2020