- Avoid Processing Delays by Following Proper Submission Guidelines
- Medicare Beneficiary Eligibility Checklist
- Acceptable Electronic Signatures Reminder
- Capable Recipients for the Advance Beneficiary Notice of Noncoverage
- Hospital-Issued Notices of Noncoverage
- Medicare Advance Written Notices of Noncoverage Booklet
- Primary Care Exception Guidelines
- Ordering DMEPOS Items
- Appropriate Use Criteria Program
- Assistant at Surgery Billing Documentation Reminder
- Avoid Return to Provider and Claim Rejections-Enhancing the Beneficiary Eligibility Verification Process
- Checking Eligibility and Knowing Your Point of Contact
- Cloned Documentation Could Result in Medicare Denials for Payment
- Documentation Reminder: Psychiatry and Psychology Services
- Documentation Required for Home Visits
- Electrical Stimulation Therapy: Important Coverage and Documentation Reminders
- Go Paperless Today - Protect Your Bottom Line
- Hospital Acquired Conditions and Present on Admission Resource for Physicians
- Inpatient Admission Prior to Medicare Entitlement Job Aid
- MDS Calendar
- Medicare Home Health Collaboration with Other Provider Types
- Part A Claims for High Cost Items and Certain Drugs Requiring Additional Information
- Manual Review of Claims for Replacement of Supplies and Accessories used with External Ventricular Assist Device
- Referring, Monitoring and Certifying Home Health Services
- Scribing Medical Record Documentation
- Skilled Nursing Facility Medicare Part A Benefit Quick Reference Fact Sheet
- Submit Medical Record Documentation Electronically
- Submitting Electronic Medical Records via CD or Thumb Drive
- Using the Medicare Part B PWK Fax-Mail-esMD Cover Sheet
Submitting Electronic Medical Records via CD or Thumb Drive
National Government Services can accept medical records submitted on a CD or thumb drive however, submitting via our free, secure, web-based portal NGSConnex is preferred and far more advantageous for providers.
If you do submit documents on a CD or thumb drive, please follow the guidelines below to ensure that we are able to process your request.
Failure to follow these guidelines could result in your submission being returned. The receipt date will be the date we receive everything needed to access the records being submitted.
- If you compress and/or encrypt the files, it must be with SecureZip only.
- NGS cannot access files created using digital media software. (i.e., Roxio, Nero, Cyberlink, etc.) The software creates executable (.exe) files that NGS will not attempt to access due to system security requirements.
- Submit pdf files only.
- Do not submit X-rays, you only need to send the report.
- Do not send extremely large files.
It's important that you include a cover sheet with each CD. The cover sheet should include:
- The business department to receive the CD, i.e., Medical Review, Appeals, etc.
- The specific claim(s) information, i.e., beneficiary name, Medicare number, dates of service, and claim number, for each claim on the CD.
- The reason records are being submitted.
- A point of contact for questions that may arise.
- The password, if applicable, so we can open the files included on the CD.
- If you are interested in setting up a standard password to use with all your media submissions, please call us at 315-442-4001.
Please download and use the Cover Sheet for Electronically Submitted Medical Records to submit with each CD or thumb drive. Please note that this form is available for your convenience but is not required.
For questions regarding documentation needed:
Contact National Government Services (Select Resources > Contact Us)
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Revised 11/11/2024