Submit an Appeal Electronically with NGSConnex

Table of Contents

• Submit an Appeal Electronically with NGSConnex
• Step 1: Access NGSConnex
• Step 2: Submit an Electronic Appeal and Attach Documentation
• Step 3: Attach Documentation

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Submit an Appeal Electronically with NGSConnex

Only redetermination or reopening requests may be submitted electronically. To determine if your appeal qualifies as a reopening or redetermination, access the About Appeals page. All other appeals must be submitted by mail to the appropriate Medicare contractor. For information on other types of appeals, check our Levels of Appeals and Time Limits for Filing web page.

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Step 1: Access NGSConnex

Login to NGSConnex with your username and password. Access our NGSConnex marketing page for details about obtaining a username and password.

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Step 2: Submit an Electronic Appeal and Attach Documentation

Follow the step-by-step instructions in the NGSConnex User Guide to submit the appeal.

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Step 3: Attach Documentation

If additional supporting documentation needs to be included, follow the instructions to add the documentation. Any documentation submitted previously to the NGS Medical Review Department, or to another Medicare contractor, for example the Recovery Auditor does not need to be resubmitted. There are no file size limitations for the attachments that can be submitted in NGSConnex. The only file types not accepted are, .xml, .log, and .cfg. For assistance in determining what type of documentation should be submitted, please access "What Documents are Needed".

Please share your thoughts about your experience with our redetermination process.

Revised 4/17/2023