Receive and Respond to Audit and Reimbursement Correspondence via NGSConnex

Table of Contents

• Receive and Respond to Audit and Reimbursement Correspondence via NGSConnex
• What are the benefits?

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Receive and Respond to Audit and Reimbursement Correspondence via NGSConnex

National Government Services A&R Department utilizes a two-way portal through NGSConnex called A&R Inquiries to communicate correspondence such as final settlements, tentative settlements, interim rate review documents, audit adjustments, etc. A&R Inquiries is also used to send and receive audit documentation between A&R and the provider. If you are already an NGSConnex user, you must notify A&R and we will update our system to use your ID for future correspondence. If you don’t have an NGSConnex User ID and password, we will work with you to set one up for limited access to the A&R Inquiries portion of NGSConnex only to retrieve and respond to A&R items.

You should also update the primary contact person used for A&R correspondence by sending an email to ARConnex@anthem.com including the information listed below. The primary contact must be either the authorized/delegated official as indicated in PECOS or someone designated by the authorized/delegated official. The email request to designate an alternate contact for A&R correspondence must be sent by the authorized or delegated official of your facility. Please include the following:

• Designated contact name
• Title (manager and above)
• Phone number
• Mailing address
• Email address
• Provider numbers impacted (six-character CCN)

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What are the benefits?

• The NGSConnex portal is secure.
• Documents are transmitted electronically.
• No need to scan to share with others within your organization.
• Transmission through NGSConnex is safer, faster and cheaper than mailing for both the providers and NGS. It also gives A&R and the providers the ability to create an open dialogue together while sending and receiving documentation.

Please share your thoughts about your experience with our Audit and Reimbursement process.

Revised 04/22/2024