Using the IVR
Table of Contents
MBI Phonetic Alphabet Now Available
To assist you when speaking the MBI, we have implemented the MBI phonetic alphabet. In order for the IVR to recognize the alpha characters within the MBI, users need to use this phonetic alphabet. Therefore, when speaking the MBI, please use either the military word or the common word for the corresponding letter in the MBI. For example, if the MBI is 1EG4-TE5-MK73, you will speak the following in the IVR, “1 Echo Golf 4 Tango Echo 5 Mike Kilo 7 3.”
Tips
- Do not say things like “A as in Apple.” If there is an A, just say “Apple” or “Alpha.”
- You can use the military or the common words provided below. You can mix and match throughout speaking the MBI.
- Do not use other words. Only use the words provided below.
MBI Phonetic Alphabet
| Letter | Military | Common |
|---|---|---|
| A | Alpha | Apple |
| B | Bravo | Boy |
| C | Charlie | Cat |
| D | Delta | Dog |
| E | Echo | Edward |
| F | Foxtrot | Frank |
| G | Golf | George |
| H | Hotel | Harry |
| I | India | Idea |
| J | Juliette | John |
| K | Kilo | King |
| L | Lima | Love |
| M | Mike | Mary |
| N | November | Nancy |
| O | Oscar | Orange |
| P | Papa | Peter |
| Q | Quebec | Queen |
| R | Romeo | Robert |
| S | Sierra | Sam |
| T | Tango | Tom |
| U | Uniform | Uncle |
| V | Victor | Vice |
| W | Whiskey | William |
| X | Xray | X-ray |
| Y | Yankee | Yellow |
| Z | Zulu | Zebra |
IVR Conversion Tool
The IVR Conversion Tool will help you to convert the MBI (as well as the beneficiary name, PTAN and claim numbers) into a numeric format for easy input into our IVR system.
Reviewed 4/29/2024
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