NGSConnex User Guide

View Claim Details

  1. Select the Claim Number hyperlink to view additional claim details.

Select the Claim Number hyperlink to view additional claim details

If the claim was denied, you can view the reason for denial. You can view the following claim details from the Left-Side navigation.

  • Claim Header
  • Claim Lines – If the claim was denied, you can view the reason for denial. The ‘Denial Reason’ column will include a hyperlink and provide a ‘Denial Reason Description’

    The 'Claim Lines' displayed in NGSConnex with a yellow arrow pointing to the 'Denial Reason'
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  • Claim Overlap – If an overlapping claim is found in CWF, the following information will be provided.
    • Claim Type
    • Start Date
    • Facility Type
    • NPI
  • Duplicate Claim – If a duplicate claim is found in CWF, the following information will be provided.
  • NPI for the duplicate claim

Claim Header