NGSConnex User Guide

Can't Log In

Table of Contents

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Change/Forgot My Password

  1. If you attempt to log in and enter your User ID and/or password incorrectly the following message will display:

NGSConnex log in page when password or User name was incorrectly entered

  1. ​​​​​​If you attempt to log in and enter your User ID and or password incorrectly twice in a row the following message will display.

NGSConnex incorrect user name password screen

  1. If you attempt to log in three times unsuccessfully in a two-hour window the account will be locked. The following message will display.

NGSConnex locked out screen message

  • If your account is locked because you have more than three invalid log in attempts within a two hour period, you will be required to wait a minimum of 15-minutes before attempting to log in again. If you do not wait a minimum of 15-minutes your account will be locked for 180-minutes.
  • You must change your NGSConnex password at least once every 60 days. This is a CMS security requirement to have online access to protected health information.
  1. You can reset or change the password by selecting the Can’t Log In link on the NGSMedicare combined landing page.

NGSConnex logon screen highlighting the Can't Log In link.

  1. Select the Change/Forgot My Password link.

NGSConnex Change/Forgot my password page

  1. Enter the User ID associated with your NGSConnex account.
  2. Select the OK button.

NGSConnex User ID page

  • If the User ID is entered incorrectly, you will not receive your security code to change your password.
  • You can unhide the User ID you are entering by selecting the hide/unhide icon.
  1. If a valid User ID was provided, a one-time security code will be sent to the email on file. Enter the Security Code in the Enter Security Code field and select OK.

NGSConnex Enter the Security Code in the Enter Security Code field then click Next.

  1. If you do not receive a security code via email, select Cancel and try again. 

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I Forgot My User ID

If you attempt to log into NGSConnex but don’t remember your User ID, you can locate it by selecting the Can’t Log In link on the NGSMedicare combined landing page.

Log Into NGSConnex with a yellow arrow pointing to the 'Can't Log In' link.

  1. Select I forgot my User ID link.
  2. Enter the Email Address associated with your User ID.
  3. Select the Next button.
  4. If the email entered is associated with a registered NGSConnex User ID, we will email the User ID on file to you.

NGSConnex Log in page

Revised 3/17/2025