Self-Service Pulse: What You Need To Know This Week
As your MAC, National Government Services wants to provide you with a comprehensive source containing the most current information available for our self-service tools.
Preventive Services
Medicare covers many preventive services to keep your patients healthy. Preventive services can help find health problems early, when treatment works best, and can help keep your patients from getting certain diseases. Talk to your patients about which preventive services are right for them and how often they need them.
To learn more about billing for Medicare-covered preventive services select the Education dropdown then select Specialties.
From the list of specialties select Preventive Services.
View Medicare Inactive Coverage Dates in NGSConnex
Did you know that you can view Medicare Inactive Begin and End Dates in NGSConnex? When dates are displayed, Medicare is not responsible for coverage due to the inactive status. We can’t provide the reason the Medicare coverage is inactive you will need to contact the Medicare beneficiary to determine the reason the Medicare coverage is no longer active.
Initiate an Eligibility Lookup and this information will be available in the Beneficiary Eligibility Information panel.
What If I Forgot My Password?
If you have forgotten your password, select the link below the login screen titled Forgot your password?
To retrieve your password, follow these easy steps:
Step 1 - Type your username in the field labeled Username
Step 2 - Click on the Process button located directly below the Username field.
Step 3 - After you have clicked on the process button, the following message will appear: You request has been processed. An email has been sent with further information.
Note: Within five minutes you will receive an email with a link to reset your password. The email will come from Medicare University (NGSCertificates@coursemill.com) and the subject line of the email will state Forgotten Password.
After you have received your forgotten password email, Select the Reset your password button.
Follow the instructions below to change your password:
The password must:
- Be at least eight characters in length.
- Contain a mixture of letters, numbers and special characters (ex. ! @ # $ % ^ & *)
Step 1 - Enter your new password.
Step 2 - Enter your new password again to confirm.
Step 3 - Click the Change button.
Using the IVR for Claim Denial Details
Claim status and detailed claim information can be obtained without calling the Provider Contact Center by using self-service technology, including the IVR system and NGSConnex. The IVR claim status (touch-tone 2) currently provides detailed claim information on many types of claim denials.
Refer to the IVR user guide for all available features:
Community Health Integration (Part 2)
CMS has added Community Health Integration to the Medicare Program in 2024. This involves person-centered planning, health system coordination, and many other factors to address unmet social needs that interfere with a practitioner’s diagnosis and treatment of the patient. Learn about the services and the appropriate billing and coverage here.
Posted 7/22/2024