General Information Guide

Recovery Audit Program

The Recovery Audit Program’s mission is to identify and correct Medicare improper payments through the efficient detection and collection of overpayments made on claims of health care services provided to Medicare beneficiaries, and the identification of underpayments to providers so that the CMS can implement actions that will prevent future improper payments nationwide.

The CMS has retained Performant Recovery, Inc. to carry out the Recovery Audit Program for Region 1 and  Region 2. These programs are mandated by Congress aimed at identifying Medicare improper payments and will assist CMS by working with providers in reducing Medicare improper payments through the efficient detection and recovery of overpayments, the identification and reimbursement of underpayments and the implementation of actions that will prevent future improper payments.

When the RA finds that improper payments have made been, the RA will submit claim adjustments to NGS, NGS will then establish an account receivables, which will issue automated demand letters for any recoveries the auditor identified as overpayment(s). NGS will then follow the same process as is used to recover any other payment. 

Visit our Recovery Audit web page for contact information.

Reviewed 10/21/2024