Main Menu Options

The main menu and subsequent menus can be navigated by using your voice or using touch‐tone on your telephone keypad. You can also use touch‐tone entry for provider numbers, Medicare numbers, dates of service, dates of birth, and beneficiary names. Touch‐tone instructions and examples are also included in this guide.

Select the option for a complete list of elements required from the caller and the information that the caller will hear back from the IVR.

Part A IVR Telephone Numbers

State	IVR Number
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont	877-567-7205
Illinois, Minnesota, Wisconsin	877-309-4290

Select the option for a complete list of elements required from the caller and the information that the caller will hear back from the IVR system.

Voice Command	Touch‐Tone Entry
Eligibility information is no longer available in the IVR. You must obtain Eligibility information via NGSConnex, our secure provider portal.
Claim Status*	2
Checks	3
Remittance Statements	4
Provider Enrollment Status	5
Patient Status	6
Appeal Status	7
General Information (available 24 hours)	8
More Options	9
Help	*

*Users are able to barge to the next topic within Eligibility and Claim Status by pressing the 9 on the keypad.

Additional Information

Once you supply the PTAN, NPI and TIN for the first selection, you will not have to provide this information again for any of the other options for the duration of your call.

A termed provider will be able to access all IVR menu options except Eligibility.

Revised 11/18/2024