Interactive Voice Response User Guide

Phonetic Alphabet

To assist you when speaking terms that are alpha-numeric, we have implemented the phonetic alphabet. When speaking an alpha character, please use the either the Military word or the common word below. If the MBI is 1EG4-TE5-MK73, you will speak the following in the IVR, “1 Echo Golf 4 Tango Echo 5 Mike Kilo 7 3.”

Tips

    • Do not say things like “A as in Apple,” if there is an A, just say “Apple” or “Alpha.” 
    • You can use the military or the common words provided. You can mix and match throughout speaking the MBI.
    • Do not use other words. Only use the words provided.
Letter Military Common
A ALPHA APPLE
B BRAVO BOY
C CHARLIE CAT
D DELTA DOG
E ECHO EDWARD
F FOXTROT FRANK
G GOLF GEORGE
H HOTEL HARRY
I INDIA IDEA
J JULIETTE JOHN
K KILO KING
L LIMA LOVE
M MIKE MARY
N NOVEMBER NANCY
O OSCAR ORANGE
P PAPA PETER
Q QUEBEC QUEEN
R ROMEO ROBERT
S SIERRA SAM
T TANGO TOM
U UNIFORM UNCLE
V VICTOR VICE
W WHISKEY WILLIAM
X XRAY X-RAY
Y YANKEE YELLOW
Z ZULU ZEBRA