Patient Status <6>

When Patient Status is selected, the IVR will request and collect the following information:

Once the authentication elements have been verified, the IVR will request the following:

HICN or MBI
- Refer to the Phonetic Alphabet for assistance with speaking alpha characters
Beneficiary first and last name
Date of birth
Ending date of service

Once the authentication elements have been verified, the IVR will supply the following:

If no information is found, the IVR will state no records found.