Interactive Voice Response User Guide

Remittance Statements <4>

Upon selecting Remittance Statements, the provider will need to authenticate the following information:

  • NPI
  • PTAN
  • Last five (5) digits of the TIN

When a remittance statement is selected, a submenu will ask if you want information about Remittance Statements (touch-tone 1) or Remittance Remark Codes (touch-tone 2).

In the Remittance Statements selection, the IVR will supply:

  • Remittance number
  • Total check amount
  • Payment breakdown
  • Withholding breakdown
Remittance Statement Navigation Voice Touch‐Tone Entry
Repeat That #
Get Another Remittance 1
Change NPI 2
Change PTAN 3
Help *


In the Remittance Remark Codes selection, the IVR will supply:

  • Definition of the remittance remark codes
Remittance Remark Codes Navigation Voice Touch‐Tone Entry
Get Another Code 1
Help *