- Tips for Success
- Tips for Success
- Phonetic Alphabet
- Phonetic Alphabet
- Using Touch-Tone
- Using Touch-Tone
- Interactive Voice Response Touch-Tone Instructions
- Main Menu Options
- Main Menu Options
- Fast Track Access
- Fast Track Access
- Eligibility
- Claim Status <2>
- Claim Status <2>
- Checks <3>
- Checks <3>
- Offsets <4>
- Remittance Statements <4>
- Pricing <5>
- Provider Enrollment <6>
- Patient Status <6>
- Appeal Status <7>
- Appeals <7>
- General Information <8>
- General Information <8>
- Other Options <9>
Main Menu Options
The main menu and subsequent menus can be navigated by using your voice or using touch‐tone on your telephone keypad. You can also use touch‐tone entry for provider numbers, Medicare numbers, PTAN, NPI, TIN, dates of service, date of birth, procedure codes and beneficiary names. Touch‐tone instructions and examples are also included in this guide.
Part B IVR Telephone Numbers
| State | IVR Number |
|---|---|
| Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont | 877-869-6504 |
| Illinois, Minnesota, Wisconsin | 877-908-9499 |
The first piece of information you need to provide when calling the National Government Services IVR is the state in which you are calling from:
| Voice Command | Touch‐Tone Entry |
|---|---|
| New York | 1 |
| Connecticut | 2 |
| Maine | 3 |
| Massachusetts | 4 |
| New Hampshire | 5 |
| Rhode Island | 6 |
| Vermont | 7 |
| Help | * |
| Repeat | # |
| Voice Command | Touch‐Tone Entry |
|---|---|
| Illinois | 1 |
| Minnesota | 2 |
| Wisconsin | 3 |
| Help | * |
| Repeat | # |
Select the option for a complete list of elements required from the caller and the information that the caller will hear back from the IVR system.
| Voice Command | Touch‐Tone Entry |
|---|---|
| Eligibility information is no longer available in the IVR. You must obtain Eligibility information via NGSConnex, our secure provider portal. | |
| Claim Status | 2 |
| Checks | 3 |
| Offsets | 4 |
| Pricing | 5 |
| Provider Enrollment | 6 |
| Appeal Status | 7 |
| General Information (available 24 hours) | 8 |
| Help | * |
*Users are able to barge to the next topic within Claim Status by pressing the 9 on the keypad.
Additional Information
Once you supply the PTAN, NPI and TIN for the first selection, you will not have to provide this information again for any of the other options for the duration of your call.
A termed provider will be able to access all IVR menu options.
Revised 11/15/2024