- Tips for Success
- Tips for Success
- Phonetic Alphabet
- Phonetic Alphabet
- Using Touch-Tone
- Using Touch-Tone
- Interactive Voice Response Touch-Tone Instructions
- Main Menu Options
- Main Menu Options
- Fast Track Access
- Fast Track Access
- Eligibility
- Claim Status <2>
- Claim Status <2>
- Checks <3>
- Checks <3>
- Offsets <4>
- Remittance Statements <4>
- Pricing <5>
- Provider Enrollment <6>
- Patient Status <6>
- Appeal Status <7>
- Appeals <7>
- General Information <8>
- General Information <8>
- Other Options <9>
Phonetic Alphabet
To assist you when speaking terms that are alpha-numeric, we have implemented the phonetic alphabet. When speaking an alpha character, please use the either the Military word or the common word below. If the MBI is 1EG4-TE5-MK73, you will speak the following in the IVR, “1 Echo Golf 4 Tango Echo 5 Mike Kilo 7 3.”
Tips
- Do not say things like “A as in Apple,” if there is an A, just say “Apple” or “Alpha.”
- You can use the military or the common words provided. You can mix and match throughout speaking the MBI.
- Do not use other words. Only use the words provided.
Letter | Military | Common |
---|---|---|
A | ALPHA | APPLE |
B | BRAVO | BOY |
C | CHARLIE | CAT |
D | DELTA | DOG |
E | ECHO | EDWARD |
F | FOXTROT | FRANK |
G | GOLF | GEORGE |
H | HOTEL | HARRY |
I | INDIA | IDEA |
J | JULIETTE | JOHN |
K | KILO | KING |
L | LIMA | LOVE |
M | MIKE | MARY |
N | NOVEMBER | NANCY |
O | OSCAR | ORANGE |
P | PAPA | PETER |
Q | QUEBEC | QUEEN |
R | ROMEO | ROBERT |
S | SIERRA | SAM |
T | TANGO | TOM |
U | UNIFORM | UNCLE |
V | VICTOR | VICE |
W | WHISKEY | WILLIAM |
X | XRAY | X-RAY |
Y | YANKEE | YELLOW |
Z | ZULU | ZEBRA |