Add Provider Accounts

When you initially registered for NGSConnex you were only able to request access to one provider account (NPI/PTAN/TIN), if you need access to multiple provider accounts you will need to follow these steps to add additional provider accounts to your User ID.

1. Select the Manage Account button on the NGSConnex home page.

2. Select User Profile, and scroll down to the ‘System Access’ section.
3. Select the New button in the ‘System Access’ section to add a new provider account to your User ID.

4. Enter the following information.
   • NPI
   • PTAN
   • TIN
   • Line of Business
   • State
5. Select system access by clicking the applicable checkbox. If you are the LSO for your provider organization select all of the checkboxes. If you are not the LSO for your provider organization the LSO will review and approve your request.
   • Provider Profile
   • Claims
   • Eligibility Lookup
   • Financials

Note: The following message will display if you have previously requested access to the provider account. ‘You already have ‘System Access’ with this NPI, PTAN, TIN combination for the line of business.’

Search for the provider account and if in a ‘Declined’ status review the ‘User Management Comments’ to determine the reason the LSO declined access. To request access again, select the ‘Edit’ button and then ‘Save’.

6. If you will be the Local Security Officer for the provider organization, select the LSO/User Management checkbox. If you will not be the LSO these fields do not need to be completed.
7. Enter the following information the applicable fields.
   • Check/EFT Number – enter a check/EFT number issued by National Government Services within the last 90 days.
   • Check/EFT Amount
   • The Access Code field will auto-populate if valid check information is entered and verified. You will be granted immediate access as the LSO for the provider organization.
8. If you are unable to obtain check/EFT information you can select the checkbox, ‘I am a new provider and have not received a check from Medicare or I am an existing provider and have not received a check in the last 90 days.’ You will not be granted immediate access to NGSConnex. An Access code will be mailed to the payee address on file for the provider organization. Please allow seven-ten business days for receipt.
   • Upon receipt of the Access Code login and select Manage Account from the NGSConnex home page.
   • Locate the provider account under system access to enter the Access Code and complete the process.

9. Select the Save button.