MBI Lookup

The MBI Lookup should be used when you have attempted to obtain a copy of the patient’s Medicare card or MBI from the patient or the patient’s caregiver. The MBI Lookup will allow you to search for and receive a patient’s MBI.

1. Select the MBI Lookup button from the NGSConnex homepage.

2. In the Select a Provider panel, click the Select button next to the applicable provider account.
3. The MBI Lookup window will display. Confirm your identity by selecting the ‘I am human’ checkbox.

3. A group of images may display, if displayed and if displayed you will be asked to select all images of a specific type.
4. Once validation is successful the MBI Lookup search panel will display.
5. Enter the required search criteria in the applicable fields to initiate the MBI search.
   • Patient First Name – the first name entered must be entered exactly as it is on file with the Social Security Administration
   • Patient Last Name - the last name entered must be entered exactly as it is on file with the Social Security Administration
   • Patient Social Security Number
   • Patient Date of Birth - MM/DD/YYYY format

6. Select the Submit button.
7. The beneficiary’s MBI number and name will display.
8. You will have the option to use the MBI to perform other transactions in NGSConnex. Select the Use this MBI button and the MBI will auto-populate in other areas of the portal.
9. If you want to search for a different patient’s MBI, click the New MBI link.

If the search criteria entered is invalid, does not match what is on file with the Social Security Administration, or is for a deceased Medicare beneficiary, whose date of death is more than four-years prior to the date of death, an error message will display.

10. Select the New MBI Lookup link to initiate a search for a different patient.

If you have completed all of your MBI Lookup searches, select the ‘X’ in the upper right hand corner.

Revised 9/10/2024